Case Studies

Trusted by industry leaders worldwide

See how organizations across financial services, healthcare, and government are transforming their identity infrastructure with MID.

Pan-African Bank

Financial ServicesWest Africa

Challenge

Manual KYC processes took 3-5 days per customer, with 15% abandonment rate during onboarding.

Solution

Integrated MID's biometric verification and document scanning API to automate the entire KYC flow.

92%
Reduction in onboarding time
3%
Abandonment rate (from 15%)
$2.4M
Annual savings

“MID transformed our customer onboarding from a 3-day process to under 5 minutes, while exceeding our compliance requirements.”

— Chief Digital Officer, Pan-African Bank

TeleHealth Nordic

HealthcareScandinavia

Challenge

Patient identity verification for telehealth consultations required separate systems for different Nordic countries.

Solution

Deployed MID's cross-border identity verification with FIDO2 biometric authentication for secure patient access.

99.8%
Verification accuracy
60%
Faster patient check-in
100%
HIPAA & GDPR compliant

“With MID, our patients verify their identity once and access healthcare services across 4 countries seamlessly.”

— VP of Engineering, TeleHealth Nordic

GovServices Digital

GovernmentUnited Kingdom

Challenge

Citizen identity verification for online government services had low adoption due to complex multi-step processes.

Solution

Implemented MID's QR-based authentication and mobile identity verification for citizen service portals.

340%
Increase in digital adoption
4.8/5
Citizen satisfaction score
£12M
Cost savings in year one

“MID made digital government services accessible to everyone. The QR-based login removed every barrier to adoption.”

— Director of Digital Transformation, GovServices Digital

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